UPDATE : 1:30 PM 8/8/19
Email flow has returned to normal with our small business email system and will continue to monitor closely. We would like to apologize for the issues and will provide a detailed report in the near future. If you are experiencing any issues please contact our staff at 973.500.6457.
UPDATE : 8:00 AM 8/8/19
We are monitoring for any remaining users who may be experiencing issues with our small business email system. If you are experiencing any issues please contact our staff at 973.500.6457.
UPDATE : 5:00 AM 8/8/19
This maintenance period has now completed, and can confirm that another portion of mailboxes are now performing as expected. Our engineering team is monitoring mail flow. We appreciate your patience and will update this message when additional information becomes available.
UPDATE : 8:00 PM 8/7/19
We have scheduled an emergency maintenance period this evening from 10:00 PM until 5:00 AM This will help alleviate the on-going IMAP/POP Connection timeouts and Webmail interface loading issues. We appreciate your patience with this issue.
UPDATE : 5:45 PM 8/7/19
We are still seeing a backlog of email that will need to filter through for those users who were experiencing connection issues. Our engineers are still working with the mail queues. We apologize for the issues and will update this message once we have further information.
UPDATE : 4:00 PM 8/7/19
We are no longer seeing many users who are unable to connect to check email. There is still a backlog of email that will need to filter through for those users. Our engineers are still working with the mail queues
We will update this message at 6PM.
UPDATE : 8:00 AM 8/7/19
We are seeing a sizable reduction in the number of users who were unable to connect to their email, however, there are still accounts having issues. Our operations team are still working to correct these issues. We apologize for the issues and will update this when we have additional information from our engineering team.
UPDATE : 5:00 AM 8/7/19
Maintenance has completed. Our engineers are assessing those mailboxes which have been having issues connecting previously. We will update this as soon as we receive additional information.
UPDATE : 3:00 PM 8/6/19
A second emergency maintenance will be scheduled later this evening to clear up any remaining email accounts that are experiencing issues. We apologize for the issues and will update this once we have the time set for later this evening.
UPDATE : 8:00 AM 8/6/19
We have completed emergency maintenance at 4AM to help mitigate the ongoing issues with some users being unable to connect to their email. Our engineers are currently monitoring our services before we consider this issue resolved. Thank you for your patience and we will update you as soon as we have further information to provide.
UPDATE : 5:30 PM 8/5/19
Our engineers are still working to resolve the email connectivity for a small subset of users. We will continue to work to mitigate this problem for this group of users. We apologize for the issues and appreciate your patience.
UPDATE : 8:00 am 8/4/2019
We have corrected the small set of accounts that were having difficulties connecting to our mail system. We will continue to monitor the mail system to make sure there are no further issues.
UPDATE : 8:00 am 8/3/2019
We are seeing increased performance for many of the users who are experiencing connectivity issues to our virtual mail server our engineers continue to work the issue. We will update this message when additional information becomes available.
Please note, some of our small business email customers are experiencing issues receiving and sending their email. Our engineers are still working to restore services for those affected users. We apologize for the issues and will update this message as soon as we have further information.