Resolved :: Inbound Phone System Problems :: 9:00 AM

Please note, our phone system is now functioning normally. We apologize for the issues. As always you can reach our staff via support@mycorphosting.com or via phone at 973.500.6457.

Regards,

Support

8:45 AM

We are currently experiencing a phone system issue with our phone system vendor. We apologize for the issue. Please email support@mycorphosting.com to request assistance and we will call you back right away.  We will update this message at 9:30 AM.

Regards,

Support

Account Portal Update

Please note, our portal has been upgraded  to fix bugs and to provide a newer modern look and function. Should you experience any issues please contact our support staff via support@mycorphosting.com.

 

Regards,

Customer Support

RESOLVED :: some office 365 customers

9:00 PM Microsoft’s update 

Current status: Our mitigation strategy was successful in allowing users to sign into the previously impacted services. Our internal monitoring has validated this recovery and we have received positive confirmation from customer reports. We’ll continue to monitor the service and provide updates on full recovery to remaining impacted users.

8:45 PM

Microsoft has not cleared this outage, however, we have confirmed with a number of clients that things have normalized. we will continue to monitor, however, we are seeing services  normalizing.

8PM Microsoft Update:

We’re rerouting traffic to alternate infrastructure to improve the user experience while we continue to investigate the issue. Please visit status.office.com for additional information.

7:30 PM Microsoft Update:

Title: Can’t access Microsoft 365 services User Impact: Users may be unable to access multiple Microsoft 365 services. More info: Users would be unable to access Outlook.com, Microsoft Teams including Teams Live Events, and Office.com. Additionally, Power Platform and Dynamics365 properties are affected by this incident. Existing customer sessions are not impacted and any user who is logged in to an existing session would be able to continue their sessions. Current status: We’ve identified that reverting the recent change did not alleviate impact to Microsoft services as expected. We’re working to explore additional options for mitigation. Scope of impact: Any user may experience access problems for Microsoft 365 services.

Microsoft 365 Service health status

Title: Can’t access Microsoft 365 services User Impact: Users may be unable to access multiple Microsoft 365 services. More info: Any Microsoft 365 service that leverages Azure Active Directory (AAD) authentication may be impacted by this issue. Current status: We’ve identified and are reverting a recent change to the service which may be causing or contributing to impact. Scope of impact: Any user may experience access problems for Microsoft 365 services.

RESOLVED :: Small Business Standard Email Issues

7:00 PM June 24, 2020

At this time, service has been restored for all users. We apologize for the downtime. If you have any further issues please reach out to us via support@mycorphosting.com or 973.500.6457.

6:45 PM June 24, 2020

We have been experiencing intermittent webmail and pop/ imap connections for some users over the past couple of hours. We are beginning to see things normalize over the last 15 minutes. We will update this post within the next 45 minutes. We apologize for the issues and will update things shortly.

Regards,

Tech Support

UPDATE :: Small Business Standard Email Issues

9:30 PM April 28, 2020

This issue is now resolved. We apologize for the issues. 

8:30 PM April 28, 2020

At this time we are noticing improved login performance on the remaining users who are experiencing issues. We will continue to monitor and report when this case can be closed.

7:00 PM April 28, 2020

We continue to experience login issues for some email users. Our engineers have been able to correct some user mailboxes since we posted this outage, however, the issue has not been fully resolved.

We apologize for these issues and will provide another update at 8:30 PM.

6:00 PM April 28, 2020

Please note, some users are experiencing problems logging into their email. Our engineers have resolved login issues for some customers, however, there are still others who continue to experience these issues. Our engineers will continue to work on this issue and we will update this message at 7PM. We apologize for these issues and will provide another update soon.

Regards,

Tech Support

COVID-19 :: We are here to help!

We want to assure our customers that we are monitoring the coronavirus (COVID-19) situation closely. The staff of My Corporate Hosting Solutions is available to assist you with your service issues. You can reach us via web (portal.mycorphosting.com), phone (973.500.6457), and email (support@mycorphosting.com). Many of our customers will be requiring their employees to work remotely. Our email services are accessible for those working remotely. Should you need assistance please reach out to us.

In addition, Microsoft Teams is available for our Office 365 email customers who also have web apps or the office suite with us. This will allow your employees to communicate via Skype, Chat, and use other collaboration tools. If you do not currently have this available with your service please call us and we can provide this to you along with one month free with no future commitment.

If you have any other IT needs, please contact us. If we can’t help, we work with a number of other IT firms that may be able to assist you. We wish everyone well and please do not hesitate to contact us should you need our assistance.

RESOLVED :: Recurring credit card payments

March 13, 2020

We are please to announce, our recurring credit card processing system has been fixed. Because our system does not store credit card numbers, customers will have to re-enter their credit card information once logged into our portal. By entering your credit card information, your card details will be securely transmitted to our payment processing system for future payments.  We apologize for the delays in correcting this issue. If you have any questions please contact our support department at 973.500.6457 or via email at support@mycorphosting.com.

Regards,

Customer Services
973.500.6457

February 12, 2020

Please note:

Our recurring credit card processing system is currently not functioning. Our developers are working to resolve this issue. Until further notice you can login to our portal and make one-time payments or contact us at 973.500.6457 to make a payment over the phone. We apologize for this issue and will update this message when this situation has been resolved.

Regards,

Customer Services
973.500.6457

We’ve Refreshed Our Webmail

As our Hosted Email service grows, we’re working to continually improve the platform while maintaining high availability. So today, we’re excited to share that we’re launching a new Webmail, with improved workflows and a clean, mobile-responsive interface. This change will occur starting Thursday September 5th. It’s important to know that the new Webmail will NOT impact your contacts, settings, or existing data. The various functionalities and features of Webmail will remain, but the look, and location, will change.

RESOLVED : Small Business Email :: POP/ IMAP /WebMail

UPDATE : 1:30 PM 8/8/19

Email flow has returned to normal with our small business email system and will continue to monitor closely.  We would like to apologize for the issues and will provide a detailed report in the near future.  If you are experiencing any issues please contact our staff at 973.500.6457.

UPDATE : 8:00 AM 8/8/19

We are monitoring for any remaining users who may be experiencing issues with our small business email system. If you are experiencing any issues please contact our staff at 973.500.6457.

UPDATE : 5:00 AM 8/8/19

This maintenance period has now completed, and can confirm that another portion of mailboxes are now performing as expected. Our engineering team is monitoring mail flow. We appreciate your patience and will update this message when additional information becomes available.

UPDATE : 8:00 PM 8/7/19

We have scheduled an emergency maintenance period this evening from 10:00 PM until 5:00 AM This will help alleviate the on-going IMAP/POP Connection timeouts and Webmail interface loading issues. We appreciate your patience with this issue.

UPDATE : 5:45 PM 8/7/19

We are still seeing a backlog of email that will need to filter through for those users who were experiencing connection issues.  Our engineers are still working with the mail queues.  We apologize for the issues and will update this message once we have further information.

UPDATE : 4:00 PM 8/7/19

We are no longer seeing many users who are unable to connect to check email.  There is still a backlog of email that will need to filter through for those users.  Our engineers are still working with the mail queues
We will update this message at 6PM.

UPDATE : 8:00 AM 8/7/19

We are seeing a sizable reduction in the number of users who were unable to connect to their email, however, there are still accounts having issues. Our operations team are still working to correct these issues. We apologize for the issues and will update this when we have additional information from our engineering team.

UPDATE : 5:00 AM 8/7/19

Maintenance has completed. Our engineers are assessing those mailboxes which have been having issues connecting previously. We will update this as soon as we receive additional information.

UPDATE : 3:00 PM 8/6/19

A second emergency maintenance will be scheduled later this evening to clear up any remaining email accounts that are experiencing issues. We apologize for the issues and will update this once we have the time set for later this evening.

UPDATE : 8:00 AM 8/6/19

We have completed emergency maintenance at 4AM to help mitigate the ongoing issues with some users being unable to connect to their email. Our engineers are currently monitoring our services before we consider this issue resolved. Thank you for your patience and we will update you as soon as we have further information to provide.

UPDATE : 5:30 PM 8/5/19

Our engineers are still working to resolve the email connectivity for a small subset of users.  We will continue to work to mitigate this problem for this group of users. We apologize for the issues and appreciate your patience.

UPDATE : 8:00 am 8/4/2019

We have corrected the small set of accounts that were having difficulties connecting to our mail system. We will continue to monitor the mail system to make sure there are no further issues.

UPDATE : 8:00 am 8/3/2019

We are seeing  increased performance for many of the users who are experiencing connectivity issues to our virtual mail server  our engineers continue to work the issue.  We will update this message when additional information becomes available.

Please note, some of our small business email customers are experiencing issues receiving and sending their email. Our engineers are still working to restore services for those affected users. We apologize for the issues and will update this message as soon as we have further information.

RESOLVED :: Website Hosting Issues :: NJ Datacenter

Thursday February 21, 2019 2:10PM

This issue has been resolved. We apologize for the downtime.

Thursday February 21, 2019 1:40PM

There has been some improvement in connectivity to our web servers, however, we do not have an ETR as to when  everything will normalize. Our engineers are working to resolve this issue as soon as possible. We apologize for any inconveniences this has caused.

Thursday February 21, 2019 12:40PM

Customers with databases in our NJ Datacenter are currently experiencing issues with access to their sites. Our engineers are working to resolve the issue. We will provide an update as soon as we have further information.