RESOLVED :: Inbound Email Delays

5:00 PM :: At this time email delivery has normalized. We apologize for the issues and thank you for your patience. Please contact support should you have any questions.

1:05 PM :: We have seen a large improvement with inbound email flow, however, there is still a backlog of messages that need to be delivered. We will be providing an update at 3PM. Thank you for your patience.

12:05 PM :: We are currently experiencing slow inbound and outbound email flow. We are working on resolving the issue, however, it will take some time to return to normal email flow. We will update this message at 1PM.

Email Upgrade Complete

Small Business Mail Help

The following help pages are available for you to review.

Support Knowledgebase

We would like to thank our customers for their patience during the email upgrade. All email has been moved to the new server and the upgrade is now complete. If you have not seen your messages prior to 10/28 download to your inbox, then they reside in a folder named ServerMove which is accessible via webmail at http://webmail01.mycorphosting.com. If you would like the messages from 10/27 to be downloaded by your email program you will need to move them from this folder and into the inbox inside of webmail. If you are unable to locate these messages and need assistance please contact support via support@mycorphosting.com or via telephone at 973.500.6457 for assistance.

We also ask that you take a moment and review our Support Knowledgebase which will provide assistance with the new email system. There are helpful documentation downloads that will provide details on some common tasks. Thank you again for your patience and look forward to providing you a much improved email system moving forward!

High Call Volume

Due to the email upgrade which is currently taking place, we expect longer than normal hold times. Please note, if you are a webmail or imap user and you do not see any of your messages from prior to this upgrade they will be moved over to the new system at some point today. If you have a non-urgent request, you can open a support ticket through our online portal or email us at support@mycorphosting.com.

Email Upgrade

Small Business Mail Help

The following help pages are available for you to review.

Standard User Help
Administrative User Help
FAQ

General Facts

My Corporate Hosting Solutions is on track to upgrade the standard email service which will occur on Tuesday October, 28, 2014. As mentioned previously, no email settings will change. Your existing username/ password will remain the same on the new system. At this time all email accounts have been created on the new server and account administration has been disabled on the old system. We ask that you encourage your staff to test their login via betawebmail.mycorphosting.com. If anyone is unable to login with their existing email address and password please contact support at 973.500.6457.

If you serve as an administrator to your company's email you will have an "Admin" menu option inside of webmail. If you are an administrator and do not have this option please contact support for assistance as cp.mycorphosting.com will no longer be used for account changes starting Tuesday October 28, 2014.

We have included help documentation on the left hand column of this announcement and our Email Upgrade page. Please review the documentation as it will provide assistance on the new system.

Important Information:

  • 10 PM 10/27/2014 Monday:: Those using email programs will begin seeing the new email server sometime during the overnight hours. If your email program does not see the new server in the overnight hours and it is vital that you access new messages you can view them via the new webmail system via http://betawebmail.mycorphosting.com.
  • 7AM 10/27/2014 Tuesday all webmail and email program users should be seeing the new server. If you are unable to access the new webmail system you can access it via http://betawebmail.mycorphosting.com.
  • If you closed your email program Monday afternoon, you will not see messages which were sent to you from that point until 10PM 10/27/2014. These messages will flow through to the new server at some point on Tuesday October 28th. If it is vital that you access these messages you can view them on the old webmail system via http://legacy.mycorphosting.com.
  • Webmail / IMAP / Mobile Device users may not see messages that arrived prior to the new server. These messages will flow through to the new server at some point on Tuesday October 28th. If it is vital that you are able to access these older messages you can access them via http://legacy.mycorphosting.com.

    • Non-urgent Support Requests

    Please note, we expect longer than usual hold times on Tuesday October 28th. For non-urgent requests please login to the account portal to open a ticket or email support@mycorphosting.com. A support representative will assist you quickly as possible. If you have any unanswered questions after you have read through our documentation, please contact us and a member of our staff will be happy to assist you further. We are looking forward to providing our customers an overall better email experience.

    October 28, 2014 Email Upgrade

    Small Business Mail Help

    The following help pages are available for you to review.

    Email Upgrade Information
    Standard User Help
    Administrative User Help
    FAQ

    General Facts

    We are on track to upgrade standard email services on Tuesday October, 28, 2014. As mentioned previously, no email settings will change. Your existing username/ password will remain the same on the new system. At this time all email accounts have been created on the new server. We ask that you test your login via betawebmail.mycorphosting.com. If you are unable to login with your existing email address and password please contact support at 973.500.6457. In addition, if you are a webmail only user, your addressbook from the old system has also been moved. Feel free to browse the new webmail system, however, please note that new email will not be displayed until upgrade day when this new system goes live.

    If you serve as an administrator to your company's email you will have an "Admin" menu option inside of webmail. If you are an administrator and do not have this option please contact support for assistance as cp.mycorphosting.com will no longer be used for account changes starting Tuesday October 28, 2014.

    At this time we have contacted mailing list and catch-all customers to make them compatible with the new system. If you have a mailing list and we have not contacted you, contact support at 973.500.6547 so we can assist you further. If any of the following apply please call support to discuss your situation

     You have a program / web application that sends a large amount of email
     You frequently send messages with over 100 people on the to line
     You are an email administrator for your company and you do not have an admin option inside of webmail
     You are unable to login to the new webmail system

    We have included help documentation on the left hand column of this announcement and our Email Upgrade page. Please review the documentation as it will provide assistance on the new system.

    Important Dates

    10/22/2014 :: Email accounts have all been created on the new server. Please login to the new webmail system to confirm that your username and password works on the new server. Feel free to look around, however, you will not be receiving email on the new system until migration day. In addition, webmail addressbooks have also been moved to the new server.

    If you are the administrator for your company you will see an admin option on the top menu bar. This will allow you to make changes to your users. Please take a moment to view available options. If you do not see an admin option please contact support.

    10 PM 10/27/2014 :: Email will begin to route to the new server. It may take a number of hours for your Internet connection to see this change. By making this change the evening before almost everyone will see the new server by Wednesday morning 10/28. 7 AM 10/28/2014 :: We expect nearly every customer will be seeing the new email server. Depending on your email habits, you may not see all of your email on the new system. Please see below for specific scenarios.

    Missing email?

    I closed my email program at 5PM on Monday October 27th: When you check your email at 8AM on Tuesday October 28th you will not see messages that were sent to you between 5PM and 10PM Monday. All messages sent after 10PM on Monday will be present on the new system. Expect to receive those missing emails sometime during the day on Tuesday. If it is vital you see these messages before we move them to the new system you can access them via the old webmail system, however, you will not be able to reply to messages from this system as it is read-only..

    I am a webmail only user and I do not see any of my old messages inside the new webmail system: All messages sent after 10PM on Monday will be present on the new system, however, messages prior to 10PM Monday will not be available. Expect to receive those missing emails sometime during the day on Tuesday. If it is vital you see these messages before we move them to the new system you can access them via the old webmail system, however, you will not be able to reply to messages from this system as it is read-only.

    I use IMAP, all my messages disappeared: Your messages will re-appear during the day on October 28th. If it is vital you see these messages before we move them to the new system you can access them via the old webmail system, however, you will not be able to reply to messages from this system as it is read-only.

    NEW EMAIL UPGRADE DATE :: October 28, 2014

    Want to move earlier?

    For those customers who do not mind changing their settings we would welcome an early migration to our new mail system. Please contact Support

    Phone: 973.500.6457
    Email: support@mycorphosting.com

    We have changed the standard email services upgrade to occur on Tuesday October 28, 2014. Please note, this update does NOT affect customers who have Exchange email hosting. We have received a number of feature requests and feedback as to the existing system and we have listened! This upgrade brings about a number of new features and system improvements.

    Improvements

     Existing customers receive 5 Gigabytes of mail storage
     Modern and user friendly webmail
     Greater webmail compatibility with with different browsers
     Change your password inside of webmail
    		   New Features

     Webmail based administration
     Ability to restore deleted users and email
     Pre-set replies in webmail
     Multiple Identities

    Additional Important Information:

    Please visit our Email Upgrade page for further information about this upgrade.

    RESOLVED :: Having problems calling support?

    October 6, 2014 :: 9:20 AM

    Our support number is not fully operational. We apologize for the inconvenience this has caused.

    October 6, 2014 :: 8:00 AM

    Please note, our phone carrier has reported problems receiving calls from both Verizon and AT&T wireless callers. If you are unable to call our support number please call 888-474-3102 Option 2.

    Email Service Restored :: 2:00PM

    2:00 PM

    Service has now been restored. Working with our vendors we have determined the cause of today’s issues and have made adjustments to configuration files to fix the current issue and prevent this from occurring again in the future. There has been no loss of email. There may be some messages waiting on sending mail servers which may take some time to come in. Generally speaking most mail servers will re-try messages every hour or so. If you have any questions or issues please contact support at 973.500.6457. We apologize for these issues.

    1:41PM

    We continue to work with our vendors. We are beginning to see major improvement with both inbound mail flow and outbound delivery. We will provide another update at 3PM.

    12:23PM

    Please note, we are still troubleshooting with our vendors. You will notice improved mail services, however, you may still experience sporadic outgoing errors and inbound email delays. We will provide an update at 1:30PM.

    Invoicing / Billing Information

    Many Net Access transitioned customers will begin receiving their first MyCHS email invoice this week. You will be kept on the same billing cycle as you were with Net Access. After your initial invoice, you will be emailed your invoices 15 days prior to your next due date. For those monthly invoiced customers, do not be alarmed when you receive your second invoice so soon after your initial MyCHS invoice. For example, if your billing cycle begins on the 8th of each month you may be receiving your first MyCHS invoice on 5/8 and your June invoice on May 24th. We did not feel it would be appropriate to invoice customers prior to the transition. Rest assured, you will not be double billed. Invoicing dates will be normalized starting with your third invoice.

    Please see below for additional important billing information.

    Billing Term: Payment is due within 15 days from the invoice date.
    Payment Types: MyCHS accepts checks, Visa, Mastercard, Discover, and American Express. You can sign-up for either re-occuring billing or manually make a payment in the account portal.

    If you have any questions please contact our billing department at (888) 474-3102 and a representative will assist you further.

    Kind regards,

    My Corporate Hosting Solutions

    Welcome Net Access Customers

    Welcome Net Access Web and Mail hosting Customers!

    I am excited to welcome you to My Corporate Hosting Solutions (MyCHS)! The name is new, however, what you may not know is I have communicated and supported many of your services over the 16 years in my capacity as Tech Support Manager and server administrator for shared hosting services at Net Access. You are most certainly asking yourself, what will change and when. Effective May 1, 2014, MyCHS will be providing you hosting services and support. Your email will not go down. Your website will still remain up. Most importantly, you will still receive support from familiar and helpful voices. The support staff at MyCHS consist of former Net Access employees who already have working knowledge of your services.

    Over the next month you will begin receiving communication from MyCHS as to upcoming changes to your services. These changes consist of improved email services with larger storage, improved web and hosting features, and an array of other add-on value services such as website management, Exchange Email with Microsoft Office bundling, email marketing solutions, and SEO to name a few. MyCHS is 100% focused on your business and would like to help you fulfill your web, mail, and security related needs.

    For those customers who have already paid Net Access beyond the May 1, 2014 transition date, you have already been identified and will not receive an invoice from MyCHS until your current service term expire. Many of you will begin receiving invoices from MyCHS on or near May 1, 2014. You will receive communication from MyCHS over the next month in regards to setting up a customer portal account. Once enrolled you will have the ability to open tickets, view ticket status, view service updates, view / pay invoices, add sub-users with specific permissions, and search knowledgebase articles.

    If you have any questions please contact us at (888) 474-3102 and my staff will assist you with both support and any transition questions you may have.  Once again, I welcome you to My Corporate Hosting Solutions (MyCHS) and look forward to exceeding your expectations!

    Kind regards,

    Steven Benzkofer
    Founder / Owner
    My Corporate Hosting Solutions